A modern, AI-powered government service management platform built for the City of Pasig. Streamline citizen requests, automate workflows, and gain actionable insights — all in one system.
From ticket submission to AI-driven analytics — a unified platform that replaces fragmented processes with streamlined digital workflows.
End-to-end lifecycle management with 8 status states, reference number tracking, department routing, and file attachments. Submit, review, process, and complete — all tracked.
Four distinct roles — Citizen, Staff, Department Head, and Admin — each with carefully scoped permissions, UI views, and secure encrypted sessions.
Live statistics, ticket breakdown by department, recent activity feed, and progress tracking — all at a glance. Role-adaptive: citizens see theirs, staff see all.
Trend reports, anomaly detection, natural language queries, and AI-powered insights generated automatically from your data. “How many open tickets?” — just ask.
Every data change is captured automatically — entity, field, old/new value, and timestamp are recorded for full traceability. RA 9485 government compliance ready.
Full state machine with recorded transitions, actor tracking, timestamps, and notes for every status change. Complete timeline per ticket.
Manage multiple city offices (BPLO, CHO, etc.) with department-specific ticket types, staff assignment, and reporting. Scalable to any LGU structure.
Integrated email notifications for transactional emails — login approvals, ticket updates, and status changes. Configurable sender and templates.
Floating AI assistant available on every page — answers questions about the system, services, and ticket data in real time. Intelligent assistant built in.
Enterprise features designed for transparency, compliance, and seamless citizen-facing operations.
Submitted, Under Review, In Progress, Approved, Rejected, On Hold, Completed, and Cancelled — every transition logged.
Tickets are automatically routed to the correct department based on service type with staff assignment tracking.
Citizens and staff can attach supporting documents to any ticket for complete request documentation.
30-day volume analysis, completion rates, resolution times, busiest departments and days — computed automatically.
Automatic detection of volume spikes, stale tickets, and high rejection rates per department.
“How many open tickets?” “Average resolution time?” — ask questions in plain English and get instant answers.
Finds related tickets by department, type, and keyword overlap — helping staff identify patterns and duplicates.
Encrypted sessions with automatic expiry and industry-standard encryption for all credentials.
Optional email-based 2-step login approval with IP and user agent tracking for every auth event.
AI analyzes trends, anomalies, and data to generate human-readable executive summaries for leadership.
Every ticket receives a unique reference number for easy lookup and citizen follow-up.
Built for Philippine e-Government regulations with defense-in-depth security and full audit trails.
Each role has tailored access to exactly the features and data they need — nothing more, nothing less.
Full system access including user management, department configuration, reports, and audit logs.
Oversight of department tickets, staff assignment, approvals, and performance analytics.
Process assigned tickets, update statuses, add notes, and manage workflow transitions.
Submit service requests, track ticket status, upload attachments, and receive email notifications.
Trend analysis, anomaly detection, natural language queries, and executive summaries transform raw ticket data into actionable insights.
Every status change, every actor, every timestamp is recorded. Citizens and staff can see the full lifecycle of every request.
BPLO, CHO, Engineering, Assessor — add any department with its own ticket types, staff, and reporting. Scales to any LGU structure.
Easy ticket submission, real-time status tracking, email notifications, and an AI chat assistant make the experience seamless for constituents.
Immutable audit trails, role-based access, encrypted credentials, and login approval flows ensure RA 9485 and COA compliance.
Enterprise Service Manager is battle-tested and ready for immediate deployment. Start streamlining citizen services today.
Schedule a live demonstration and see how Enterprise Service Manager can transform your citizen service delivery.
Request a Demo